Samsung announced a washing machine recall of certain top-load washing machines on November 4, 2016. We're used to recalls for our cars but rarely find ourselves dealing with a recall related to our houses. That's because recalls focus on safety. So where we typically expect washing machine problems related to water leaks, the government indicates this recall is because the “washing machine top can unexpectedly detach from the washing machine chassis during use, posing a risk of injury from impact”.
Options for Owners in Washing Machine Recall
The goal of a product recall is to retrieve defective products from consumers and provide them with compensation. There are 34 washing machine models being recalled. You can find your model number on the back of your machine. Check the Samsung website to see if your machine is part of the recall.
Consumers have up to three options depending on when they bought their machine.
- Free in-home repair that includes reinforcing the washing machine’s top, plus a free one-year extension of the manufacturer’s warranty.
- Rebate you can apply towards the purchase of a new Samsung or other brand washing machine, along with free installation of the new unit and removal of the old unit.
- For consumers who've purchased their washing machine within the past 30 days of the recall announcement, they can get a full refund.
All consumers should also get a Home Label Kit that has a control panel guide and additional safety instructions. Until then, the advice is to only use the delicate or waterproof cycles when washing bedding or other bulky items. The goal is to use lower spin speeds to lessen the risk of the washing machine top detaching from the washing machine chassis.
How Big is This Washing Machine Recall?
According to various news media websites, this washing machine recall affects 2.8 million appliances. The machines were purchased between March 2011 and November 2016, with prices ranging from $450 to $1,500. The washing machines being recalled were bought at a variety of stores. Both well known national brands like Best Buy and Sears sell appliances, along with the big box stores and smaller home appliance stores.
Curious I stopped by a Best Buy store in Phoenix last night. They're side-stepping the issue. All they've done is marked the recalled machines “Not for Sale, Hold for Pick-up”. Sadly they're not telling consumers about the recall because their focus is on Black Friday sales, with the biggest shopping season of the year already underway.
If you're committed to buying your washing machine and dryer from Samsung, then you'll need to buy one of the front loading choices which might not have the capacity you want but maybe the stacked machines will give you more storage space in your laundry room.